PIES AND TARTS – Terms & Conditions

Welcome to PIES AND TARTS. By using our website, placing an order, or interacting with our services, you agree to the following Terms & Conditions. Please read them carefully.

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1. About Us

PIES AND TARTS Based in North Essex, UK Email: [Insert Email]

We produce and sell artisan pies, tarts, and related food products for local delivery, collection, markets, and online orders.

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​2. Ordering

• Orders can be placed through our website, at markets, or via direct communication with us.

• All orders are subject to availability.

• Once an order is placed, you will receive confirmation by email.

• We reserve the right to decline or cancel an order if necessary (e.g., stock issues, incorrect pricing, or safety concerns).

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3. Pricing & Payment

• All prices are listed in GBP (£) and include applicable taxes.

• Payment must be made at the time of ordering through our secure payment providers (e.g., Wix Payments, PayPal).

• We do not store your full payment details.

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​4. Delivery & Collection

• Delivery areas, fees, and timeframes are shown at checkout or communicated directly.

• Delivery times are estimates and may vary due to factors outside our control.

• If collecting from a market or agreed location, please arrive at the arranged time to ensure product freshness.

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​5. Allergens & Food Safety

• Full allergen information is available on our website or upon request.

• While we take great care, our products are made in a kitchen that handles common allergens.

• Customers are responsible for checking ingredients before ordering.

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​6. Refunds & Cancellations

• As our products are perishable, we cannot accept returns.

• If there is an issue with your order (e.g., incorrect item, quality concern), please contact us within 24 hours and we will do our best to resolve it.

• Cancellations may be accepted if requested before production begins.

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​7. Website Use

By using our website, you agree not to:

• Copy or misuse any content, images, or branding

• Attempt to disrupt or interfere with the website’s functionality

• Use our site for unlawful or harmful purposes

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8. Intellectual Property

All content on this website — including text, images, branding, and design — is owned by PIES AND TARTS and may not be reproduced without permission.

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9. Limitation of Liability

We are not liable for:

• Losses caused by incorrect information provided by the customer

• Delays or issues caused by third‑party couriers

• Any indirect or consequential losses

Nothing in these terms limits your statutory rights under UK law.

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10. Changes to These Terms

We may update these Terms & Conditions from time to time. The latest version will always be available on our website.

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